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Royal Mail fined £10.5m for missing delivery targets

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Royal Mail has been fined £10.5m by the regulator for failing to meet delivery targets for first and second class mail.

It is the second year in a row the company has been fined by Ofcom for poor delivery performance.

The regulator said Royal Mail had failed to “significantly improve service levels”.

It said 74.7% of first class mail and 92.7% of second class were delivered on time in 2023-24, well short of the targets of 93% and 98.5%.

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