Getty ImagesCustomers of retail bank TSB have taken to social media to say they have had problems with payments not going through to their accounts.
Many said they had not been paid their child benefit on Tuesday, while others said they had not received their salaries.
The bank said it was working on a fix and would get payments to people as soon as possible.
According to the Downdetector website, which monitors outages of online services, there was a spike of payments complaints about TSB on Tuesday morning.
TSB said in a statement: “We’re aware of an issue with some BACS payments not yet showing on customers’ accounts. We are working on fixing this and will provide an update as soon as possible.”
Customers should contact the bank if they have had any problems, a spokesperson said, adding that customers who have gone overdrawn “will not be out of pocket” with any charges.
The payment problems started overnight, and the bank said it hoped to have the issues fixed on Tuesday.
The Downdetector website showed hundreds of complaints about TSB on Tuesday, with many concerning payments.
One user, Olivia, wrote: “At this point, I’m going to have to borrow money because I’m overdrawn without an overdraft and need to do a food shop.”
Writing on X, a user called Nicola told HMRC customer service that she had not received her child benefit payment.
An HMRC spokesperson said: “Some customers who bank with TSB have not received their Child Benefit today due to issues at the bank. All our systems are working and affected customers should contact TSB.”
